City News Center

Posted on: October 6, 2016

Community & business surveys provide valuable insight for City leaders

Community Survey 2016 newsflash.jpg

City leaders recently received the final results from resident and business surveys issued over the summer. The valuable feedback from these surveys will be essential for planning our community's future to meet the needs of residents and businesses.

A community survey was mailed to a random sample of households, and 423 surveys were returned. The results, which have a 95% level of confidence, were compared to the City's results from 2005 and 2013, as well as regional and national averages.

A business survey was also completed by 36 local businesses. The results were compared to the City's first business survey conducted in 2013.

Both surveys were administered by ETC Institute, a national leader in community-based market research.

City staff and elected officials were pleased to find that respondents largely agreed that the City is making gains in satisfaction with most City services. The resident survey showed that satisfaction with City services increased or stayed the same in all 58 areas assessed in 2013 and 2016 - and 42 of those areas increased by five percent or more!

Residents also provided clear feedback on what improvements they want to see the City work toward. They want a system of walking and biking trails, better internet service, improved facilities and infrastructure, and more opportunities for shopping, dining, and entertainment.

View the final reports from both surveys to learn more about how our residents and businesses feel about City services, projects, and priorities.

View 2016 surveys
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